
We’re sorry to hear that you’ve been involved in a loss. To file a claim, please follow these steps:
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Please report your loss or accident as soon as possible. Claims reported late take longer to resolve and may result in a lower settlement due to increased costs.
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For faster claim settlement, please have the following information ready:
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Insured Name
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Policy Number
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Date and Time of Loss (estimated time is OK)
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Location of Loss (be as specific as possible)
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A short description of what happened
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Vehicle Year/Make/Model
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Vehicle VIN
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Driver Name
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Driver Phone Number
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We utilize third-party administrators (TPAs) to adjust our claims. Please review the chart below to find the proper email address or phone number to file your claim.
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PLEASE NOTE: If you choose to file your claim with us, we cannot provide a claim number until we relay the information to the proper TPA. If you file directly with the TPA, they will provide your assigned adjuster’s claim number and contact information.
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If available, upload any supporting documents, such as a police report or photos of the damage to your vehicle.
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Our TPA partners are required to assign an adjuster and contact you within 24 hours of receiving your claim information. If you wish to dispute a claim denial or have a problem with your assigned adjuster, please email us at claims@coverwhale.com.